US Medical Exams
US Medical Exams
Optimizing patient onboarding
Optimizing patient onboarding
My Role
UX Designer
Collaborated with
1 Full Stack Developer
1 Stakeholder
Tools
Figma
Hotjar Analytics
Skills
Heuristic Evaluation, Usability Testing, Product Strategy, Wireframing, Prototyping, Design System
Overview
US Medical Exams is a platform at the intersection of healthcare and immigration. This product streamlines a key part of the Green Card process for non-US citizens, the I-693 Form.
As a founding UX Designer, I led all efforts of the design process including usability testing the current product and designing 3 new features including document upload, user flow for patients with no records or insurance, and multi-family member onboarding.
US Medical Exams is a platform at the intersection of healthcare and immigration. This product streamlines a key part of the Green Card process for non-US citizens, the I-693.
As a founding Product Designer, I led all efforts of the design process including usability testing the current product and designing 3 new features including document upload, user flow for patients with no records or insurance, and multi-family member onboarding.
US Medical Exams is a platform at the intersection of healthcare and immigration. This product streamlines a key part of the Green Card process for non-US citizens, the I-693 Form.
As a founding Product Designer, I led all efforts of the design process including usability testing the current product and designing 3 new features including document upload, user flow for patients with no records or insurance, and multi-family member onboarding.
My Role
UX Designer
Collaborated with
1 Full Stack Developer
1 Stakeholder
Tools
Figma
Hotjar Analytics
Skills
Heuristic Evaluation, Usability Testing, Product Strategy, Wireframing, Prototyping, Design System
The Problem
Users of the platform face uncertainty and inefficiency due to a lack of clear guidance during the document upload process, an unclear path to obtaining necessary vaccinations or tests, and the inability to process multiple family members under a single account, resulting in a fragmented experience and diminished trust.
Users of the platform face uncertainty and inefficiency due to a lack of clear guidance during the document upload process, an unclear path to obtaining necessary vaccinations or tests, and the inability to process multiple family members under a single account, resulting in a fragmented experience and diminished trust.
The Solution
The Impact
150% ⬆️
Increase in vaccine upload task completion rate
20% ⬇️
Reduction in number of help request messages
3x ⬆️
Increase in amount of family group applications
150% ⬆️
Increase in vaccine upload task completion rate
20% ⬇️
Reduction in number of help request messages
3x ⬆️
Increase in amount of family group applications
+150%
Increase in vaccine upload task completion rate
-20%
Reduction in number of help request messages
3x
Increase in amount of family group applications
My Role
UX Designer
Collaborated with
1 Full Stack Developer
1 Stakeholder
Tools
Figma
Hotjar Analytics
Skills
Heuristic Evaluation, Usability Testing, Product Strategy, Wireframing, Prototyping, Design System
Improving the Document Upload Process
Improving the Document Upload Process
Existing Process
Existing Process
Key Changes Made
Key Changes Made
📤
Adjusted the upload prompt to align with user instincts observed during testing
👀
📤
Implemented a visual experience that communicates upload progress and includes key file data with a photo preview
Adjusted the upload prompt to align with user instincts observed during testing
👀
Implemented a visual experience that communicates upload progress and includes key file data with a photo preview
🔍
Created buttons that make it obvious where to view your uploads versus check their approval status
🔍
Created buttons that make it obvious where to view your uploads versus check their approval status
Revised Process
Revised Process
What About Users Without Vaccine Records?
What About Users Without Vaccine Records?
Understanding our User Types
Understanding our User Types
Diagramming a User Flow
Diagramming a User Flow
Final Product
Final Product
No records, no insurance
No records, has insurance
Nevermind, I have records
No records, no insurance
No records, has insurance
Nevermind, I have records
No records, no insurance
No records, has insurance
Nevermind, I have records
Getting the Entire Family Their I-693 Forms
How Would Account Access be Structured?
Mapping Out the User Flow
Final Product
What About Users Without Vaccine Records?
Understanding our User Types
Diagramming a User Flow
Final Product
No records, no insurance
No records, has insurance
Nevermind, I have records
No records, no insurance
No records, has insurance
Nevermind, I have records
What's Next for US Medical Exams?
🤖
Integrate an AI Language Model to review vaccine documents, categorize them by disease, and set approval statuses
🌁
Expand to more offices in the SF Bay Area and ship a feature that allows for scheduling with multiple care providers
🤖
Integrate LLM Botco.ai to review vaccine documents, categorize them by disease, and set approval statuses
🌁
Expand to more offices in the SF Bay Area and ship a feature that allows for scheduling with multiple care providers
Enabling the Entire Family to Get Their I-693 Forms
How Would Account Access be Structured?
Mapping Out the User Flow
Final Product
What's Next for US Medical Exams?
🤖
Integrate an AI Language Model to review vaccine documents, categorize them by disease, and set approval statuses
🌁
Expand to more offices in the SF Bay Area and ship a feature that allows for scheduling with multiple care providers